The Made-to-Measure process typically takes about six to eight weeks from your appointment to the final delivery of your custom-tailored pieces. During the Summer Holidays, it may take longer as our factories in Italy usually take a well deserved break in August!

Yes, we require full payment upfront when placing a Made-to-Measure order.

Due to the personalized nature of Made-to-Measure items, we cannot accept returns or exchanges. We ensure a perfect fit during your appointment to avoid any issues and offer 3 opportunities for adjustments free of charge.

You can book an appointment for our Made-to-Measure service by visiting our website, emailing us at wooster@frereny.com  or contacting our SoHo store in New York City directly. We will schedule a time that is convenient for you. You can also message the store via whatsapp at 212-540-8242

During your appointment, Davidson Petit-Frère or one of our expert style advisors will take your measurements and help you select from our unique fabrics and customization options to ensure a perfect fit and personalized style.

If you need to reschedule or cancel your Made-to-Measure appointment, please contact our SoHo store as soon as possible at wooster@frereny.com or call 212-540-8242

Yes, you can email us at wooster@frereny.com, and we will do everything we can to accommodate you.

Ready-to-wear items may be returned in their original, unworn, and unaltered condition within 14 days of purchase. Returns are accepted at our store located at 138 Wooster St., New York City, or by contacting our customer service team for return instructions. Please note that made-to-measure, made-to-order, and altered items are final sale and cannot be returned or exchanged.

Yes, we offer complimentary alterations for Ready-to-Wear items purchased full price at the FRÈRE SoHo store or online. 

We provide a detailed size guide on our website to help you determine your correct size. If you have any questions, our style advisors are available to assist you.

FRÈRE products are expertly crafted in Italy from the finest Italian fabrics, ensuring the highest standards of quality and craftsmanship. Our commitment to excellence is reflected in every piece, combining traditional European tailoring with modern design elements.

At FRÈRE, we are dedicated to ethical sourcing and responsible practices. Our suppliers are meticulously selected to ensure they adhere to industry standards of fair trade and best practices. This commitment ensures that every piece we create embodies exceptional craftsmanship and luxury while upholding the principles of fairness and integrity throughout our supply chain.

Yes, we offer complimentary standard shipping on all Ready-to-Wear and Made-to-Measure orders within the United States. Once your order is placed, you will receive a confirmation email with your tracking information. Delivery times may vary based on your location. For expedited shipping options, additional charges may apply. 

At this time, we offer shipping within the United States only. Shipping costs and delivery times may vary based on your location. But upon specific circumstances, we may accommodate international orders.

We accept various payment methods, including major credit cards, PayPal, and other secure payment options as listed on our website.

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

We do not offer gift cards at this time.

Our SoHo store in New York City is designed to be accessible for individuals with disabilities ensuring a welcoming shopping experience. We also strive to make our website accessible. If you encounter any issues, please contact us. Our style advisors are prepared to assist customers with disabilities during appointments. Please let us know your specific needs in advance, and we will do our best to accommodate them.

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